Invotek Terms of Service (summary)

Welcome!

This summarised Terms of Service explains what we expect from you as a customer, and what we may do as part of our services.

This summarised version is not legally binding. Our Terms of Service is available here:

Overwhelmed? We'll gladly clarify anything upon contact.

Acceptable usage

Do not create more than one account, and don't share it with others; you are responsible for any activity on your account.
Illegal activity, spam, or excessive resource usage that impacts our services is not allowed.
For Invotek Web customers, you must primarily use your services for hosting websites.
For charities, you can only use our services for your charity. If you want services for personal use, you must send another sign-up form.
Don't use our services for critical situations where downtime could cause damage or personal injury.

Billing terms and refund policy

Chargebacks or disputes may lead to termination - please contact us first for help.
Use your sign-up email for invoices.
We send invoices 10 days before they're due; not paying after 7 days may lead to termination.
Services are provided after we give you your login details, so your 14-day right to withdraw doesn't apply after this. We still offer refunds.
We'll refund you if we can't deliver services, if uptime drops below 99% in a month (except maintenance), or if services are terminated without cause. Refunds go to your most recent payment method.
Otherwise, account credit is prorated after cancellations or changes in your monthly plan, based on full days left in your billing cycle.

Actions we may take and limitations of liability

We may terminate services at any time, but we always prefer to communicate with you first.
We may terminate services if you fail to follow reasonable instructions from us or if we get a legal request.
We are not liable for losses from termination, downtime or user error - always back up your data.
Only upload content you own or have permission to use; we need to store and distribute it as part of our services.
We'll notify you of Terms of Service updates via your sign-up email. If you disagree to our changes, please request immediate cancellation.

Invotek is an ICO-registered business.

Registration reference ZB796944.

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